Terms and Conditions

Updated February 2, 2022

These Terms and Conditions apply to The Shopville Ltd website located at www.theshopville.com and all services, tools and all other sites where these Terms and Conditions appear (collectively referred to as the “Site”). Please, read these Terms and Conditions carefully before using the Site. By accessing or using this Site, you agree to be bound by these Terms and Conditions and that any such access or use is undertaken at your own risk. These Terms and Conditions may change at any time without prior notice; you are therefore advised to check for any revision by checking the date at the top of this page. If at any time you do not agree to these Terms and Conditions, please do not use this Site.

Throughout these Terms and Conditions, “The Shopville, “us, “we, or “our” refer to The Shopville Ltd. Similarly, “you” and “your” refer to you personally or the entity you represent. “You” also means a user or viewer of this Site.

Certain areas within the Site may have additional terms (“Additional Terms”). By using those areas of the Site, you agree to be bound by the applicable Additional Terms. The Additional Terms are incorporated into these Terms and Conditions, and any reference to these Terms and Conditions includes the Additional Terms.

By using the Site or placing an order with us, you understand and agree that we may share your information with other companies for the purpose of processing your order, including shipping and fraud prevention.

You may make modifications to your order without additional charges only if your order has not been processed by us. Once your order has been processed, your request for order change or cancellation may be subject applicable charges. Once your order has been shipped to you, it cannot be changed or cancelled.

All sales are final. Cancellations and refunds will only be allowed if the merchandise has not been delivered to the customer. Where applicable, we will issue you a refund within 15 days of your request for cancellation of merchandise not yet delivered to you, for the price paid either in the original form of payment or as a merchandise exchange.

All sales are final. If you receive a damaged or defective food item, please contact us with the following information: order number for the item, date of arrival, condition of item at time of arrival, detailed explanation of the issue.

If you determine that you got a defective or wrong merchandise, please contact us right away. Once we establish that an error was made, we will ensure that you get your refund, exchange or credit towards your next order. Claims for damaged or incorrect merchandise must be made within 24 hours from the date of delivery of your order. We will not be liable for any refund or exchanges thereafter.

Where applicable, we will issue you a refund within 15 days after we receive returned unused defective or wrong merchandise, for the price paid either in the original form of payment or as a merchandise exchange.

We cannot guarantee the availability of any product. A product may be available one minute and be out of stock the next minute. We will make a full refund or give you a credit towards future purchases for out of stock items that you have already paid for.

This Site is for use by customers in West African only. The information on the Site does not constitute a binding offer to provide the services or sell the products described on the Site. We cannot guarantee the availability of any product. We will make a full refund or give you a credit towards future purchases for out of stock items that you have already paid for. We reserve the right to accept or decline your order or any portion thereof at any time throughout our order fulfillment process.

To place an order with us, you agree to pay all required charges and fees and we reserve the right to determine and modify our fees and charges at any time and without prior notice. Also, our sales promotions and discounts apply only to products on our online store and our service charges and do not apply to the orders you wish to purchase on third party sites.

Upon the delivery of your order, you are required to inspect and sign a proof of receipt of your order. By not signing this proof of receipt for orders in good condition, your order will be returned to us and we will not be liable for a refund of any payment for the order. Claims for damaged or incorrect goods, must be made through email within 24 hours from the date of delivery of your order. We will not be liable for any refund or exchanges thereafter.

We shall not be liable for any economic loss, loss of profits, loss of business, depletion of goodwill and similar loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of your order.

By using this website, you are prohibited from violating or attempting to violate the security of the Site. You are prohibited from any unauthorized activity or access to any data, server, account, or any other content on the Site. You are further prohibited from the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on the Site. You agree to notify us of any knowledge or suspicion of unauthorized access to or use of your user account and password on the Site.

We reserve the right to suspend or cancel any account at any time without prior notice for any reasons such as but not limited to breach to any part of these Terms and Conditions, dormant and unconfirmed accounts, and accounts with suspicious or fraudulent activities. We may terminate, change, suspend or discontinue any aspect of the Site, including the availability of any features of the Site, at any time and without notice.

While we have the right, we do not have the duty to monitor, edit or remove any comment you may post on the Site. By posting comments, you agree to bear full responsibility for their accuracy, and consequences. We disclaim any responsibility for any comments sent or posted by users on the Site.

This website, its content, or any information presented on or through this website, are provided “as is” and not warranted to be uninterrupted or error-free. We, therefore, disclaim all express and implied warranties with respect to the Site, its content or any information available on or through this Site. Except as otherwise provided under applicable laws, the Site or its Affiliates, directors, officers, employees, agents, contractors, successors or assigns of each, shall not be liable for any damages whatsoever related to the use of this Web Site or any other Web site linked to this Web site. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we were given prior notice of the potential for any such damages.

The Shopville is not responsible for the contents, products or services of third party websites you may access through the Site. We do not endorse the contents on these third party websites. By clicking and visiting these websites through our Site, you agree that you are doing so at your own risk. Each of these third party websites has its own terms, conditions and policies.

The Shopville and theshopville.com, as well as the content of the Site are subject to intellectual property rights or licenses held by The Shopville Ltd. Other trademarks, product names and company names or logos used on this Web site are the property of their respective owners

Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential and we reserve an irrevocable, perpetual and unrestricted right to use, modify, reproduce, transmit, display or distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever.